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August 03.2025
2 Minutes Read

How Rakuten and Optus Approach Agentic AI: Insights for Telecom Investors

Vibrant microchip with circuitry, representing agentic AI in telecommunications.

The Rise of Agentic AI in Telecommunications

As the digital landscape evolves, telecommunications giants Rakuten and Optus are embracing a transformative technology—agentic AI. This cutting-edge approach seeks to enhance user experiences and streamline operational processes, showcasing divergent paths in harnessing this powerful tool.

Rakuten's Vision: Enhancing User Experience

Rakuten aims to revolutionize customer interaction through integrated agentic AI within its messaging app, Rakuten Link. By leveraging multiple large language models (LLMs), the company envisions a user-friendly ecosystem that enriches interactions across its services. This initial rollout speaks volumes about Rakuten's commitment to enhancing user engagement and operational efficiency, keeping it ahead of local competitors like KDDI and NTT DoCoMo, despite SoftBank's more audacious claims regarding the future of AI.

Optus's Focus: Empowering Human Agents

Conversely, Optus gears its agentic AI towards amplifying human capabilities rather than attempting to replace them. Utilizing Google Cloud’s Agent Assist, the Australian operator provides its frontline customer service staff with contextual insights, allowing for rapid and informed decision-making. This strategy not only enhances customer satisfaction but also exemplifies the synergy between human intelligence and AI technologies.

What's Driving the Agentic AI Trend?

The buzz around agentic AI is fueled by significant investments and the bold predictions made by industry experts. Firms like McKinsey highlight its "potentially revolutionary possibilities," suggesting that these intelligent systems can automate complex processes and offer autonomous functionalities. However, this enthusiasm is met with caution, as Gartner warns that over 40% of such projects may collapse by 2027 due to their current hype-driven momentum. Investors and industry analysts must carefully consider these insights as they evaluate the growing landscape of agentic AI in the telecommunications sector.

The Investment Perspective

For telecom investors, venture capitalists, and private equity analysts, the movements from companies like Rakuten and Optus signal important trends in the broadband and fiber internet industry. As AI becomes a pervasive element in customer service, it may also influence investment strategies surrounding broadband infrastructure. Keeping an eye on these developments could reveal opportunities for significant returns, especially in the context of rising rural broadband investments and M&A activity within the ISP market.

What Lies Ahead?

The emerging agentic AI landscape within telecommunications is captivating yet unpredictable. Investors must remain vigilant of ongoing innovations and potential pitfalls as firms navigate the integration of AI into customer-facing services. While the promise is enticing, the future will hinge upon how effectively these technologies are implemented and embraced across various platforms.

ISP Investment News

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08.02.2025

The Urgent Need for Fiber to Support AI Growth: Insights for Investors

Update The Critical Need for Advanced Fiber Infrastructure in AI Development A recent report from the Fiber Broadband Association (FBA) highlights a pressing need for enhanced fiber-optic infrastructure to support the ever-increasing demands of artificial intelligence (AI). According to research conducted by RVA LLC, the United States will require a staggering 2.3 times more fiber to meet the projected growth in AI performance, scalability, and security in hyperscale data centers by 2029. Why Fiber Infrastructure is Essential for AI The FBA's findings unveil the transformative impact AI is set to have on the digital landscape. With hyperscale data center capacity expected to triple within the next few years, this growth drives a corresponding need for fiber-optic expansions—specifically, a two-fold increase in fiber route miles. These new requirements place fiber interconnections at the forefront of enabling advanced AI applications, redefining their role from being mere support to becoming critical infrastructure. Identifying Key Areas for Fiber Expansion To adequately respond to the burgeoning demands imposed by AI technologies, the FBA outlines three vital areas needing attention: New Short Interconnections: Each new hyperscale data center will necessitate an average of 135 route miles of fiber connectivity. Long-Haul Fiber Upgrades: Improvements to existing long-haul fiber interconnections are essential for boosting current capacity to handle increased traffic. New Long-Haul Routes: Developing entirely new interconnection routes is crucial to fulfill latency and bandwidth requirements specific to AI applications. Investment Opportunities in Fiber Infrastructure The impending growth in fiber needs opens the door for significant investment opportunities in the telecom sector. For telecom investors, venture capitalists, and private equity analysts, tracking investment trends in broadband infrastructure becomes vital. Government initiatives, funding programs from the FCC, and public-private partnerships are all promising areas for engagement. With ongoing discussions around the infrastructure bill for broadband and rural broadband investments, staying informed on these developments will require vigilance and strategic commitment. Future Predictions for AI-Driven Infrastructure Looking ahead, analysts predict that as AI applications continue to expand, the focus on fiber networks will intensify. This shift could lead to a wave of mergers and acquisitions in the ISP sector, aimed at consolidating resources, expertise, and shaping a more robust framework for future internet connectivity. In conclusion, recognizing the growing necessity for fiber infrastructure is paramount for stakeholders in the telecom industry to remain competitive. As AI becomes increasingly integrated into various sectors, proactive investment strategies in fiber-optic development will be essential.

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